The international express delivery and freight industry has been booming in recent years, providing great convenience for overseas Chinese, international students and foreign trade merchants. However, while this industry is developing rapidly, it also hides some unknown unspoken rules.from freight forwarder From the reference value, it can also bring a lot of inspiration to other industries. https://www.freeseaship.com/
This article will analyze these unspoken rules in depth to help everyone better understand and deal with them.
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1. Low price trap
The quotation issue is an important aspect of the international express freight forwarding industry. Many consumers are often attracted by some low quotations when choosing freight forwarding companies.
In order to attract consumers, some unscrupulous merchants will deliberately lower prices, or even use the banner of “free shipping”. However, in actual operations, these merchants often charge additional fees through various means, such as packaging fees, insurance fees, tariffs, etc., which results in consumers ultimately paying much more than expected.
Therefore, when choosing international express shipping services, consumers must carefully read the contract terms, understand all possible fees, and choose reputable merchants.
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2. Packaging issues
Some freight forwarding companies often use non-standard packaging methods to save costs or improve efficiency during the packaging process. This may not only cause damage to the goods during transportation, but also affect the customs clearance and delivery of the goods.
In addition, some companies deliberately increase the size of packages and fillers to increase shipping costs. Therefore, when choosing a shipping company, consumers should pay attention to its packaging method and attitude to ensure that the goods are properly packaged and protected.
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3. Transportation Issues
Lost items, customs clearance and delivery issues are also a major pain point in the international express logistics industry.
Due to the complexity of cross-border logistics, lost items often occur. Some freight forwarding companies often have a negative attitude when dealing with lost items, and even shirk responsibility. In addition, customs clearance is also a place where problems are prone to occur. Due to the lack of professional customs clearance knowledge and experience, some freight forwarding companies have caused the goods to be detained or returned during customs clearance. Delivery issues are mainly manifested in untimely delivery and inability to deliver to the door.
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4. After-sales service
After-sales service is a very important link in the international express freight forwarding industry. Some freight forwarding companies often lack timely and professional after-sales service during the service process. When consumers encounter problems or need consultation, customer service staff often cannot provide effective solutions or respond very slowly. This not only affects consumers’ shopping experience, but also weakens consumers’ trust in freight forwarding companies.
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In summary, when choosing a freight forwarding company, consumers should be vigilant and fully understand the company’s reputation, quotation, packaging method, customs clearance ability and after-sales service. At the same time, freight forwarding companies should also strengthen self-discipline and standardize business operations to improve service quality and customer satisfaction. Only in this way can the healthy development of the international express freight forwarding industry be promoted.
Finally, if you still have questions that are unclear, or if you have any shipping needs, you can send us a private message~